Questions/answers: booking

I wish to book a room for a stay more than 250 days from today.

If your stay is planned for more than 250 days from today, you cannot book your room on www.hotelf1.com.

To find its contact details, search for your hotel using the search engine, choose your hotel and click its name. You can then access the hotel sheet with all its contact details. Click here

The hotel in which I want to book a room is not available.

That means that this hotel is full up for the period that you have chosen.
To enable you to find an answer to your need, we suggest that you search for another hotelF1 close to your destination, or select the dates available using the calendar.
If your hotel is not available, we will propose Etap Hotel, All Seasons or Ibis hotels in your town of destination.

What booking times are possible on the Internet?

If you wish to book your room for the same day, you must register your booking before 7.00 pm (local time of the hotel's country).
For later bookings, you can book 24/24.

How many rooms and nights can I book at the same time on the Internet?

On the Internet, you can book up to 2 rooms for 6 nights in the same hotelF1 hotel.
If you wish to book more rooms or nights, you can make a new booking.

How can I be certain that my booking has been registered?

The file number that is given to you when you finish the booking (for example, 212486) is the guarantee that your booking is definitively registered.
When you make your booking, you have the possibility of receiving an e-mail confirmation. This option is selected by default. So, if you do not tick the “no” box, you will automatically receive an e-mail confirmation at the e-mail address that you have indicated.
You can also your booking by clicking on "Manage my reservations" on the home page of www.hotelf1.com. Enter its number and confirm.
To consult a booking now, click here

I did not receive my confirmation number when I finished my booking.

You must have come up against a technical problem. Please excuse us for this inconvenience. You can:
- contact the hotel in which you have tried to book, contact the hotel where you tried to book, to check that your reservation has been processed. To find its contact details, search for your hotel using the search engine, choose your hotel and click its name. You can then access the hotel sheet.
- in France, call the central booking number of hotelF1 hotels 0 892 685 685 (€0.34 incl. VAT / min).

I have made a booking, can you send me a map showing where the hotel is?

Search for your hotel using the search engine, choose your hotel and click its name. You can then access the hotel sheet and click the "Hotel Access" tab.

What are your booking conditions?

Bookings are firm orders. The room rentals go from noon to noon. All the bookings registered on the Internet are guaranteed.
Guaranteed booking: the booking is guaranteed by the communication of your payment card number.
Consequences of the guaranteed booking: nous nous engageons à maintenir cette réservation jusqu'au lendemain midi. We commit ourselves to maintaining this booking until 12.00 noon the next day, This guarantee ensures the booking of the room from 7.00 pm onwards, no matter what time you check in.
In case of a hitch, you must cancel your booking, no later than the day of your check-in, before 7.00 pm (local time of the hotel's country) on the Internet or directly with the hotel: a cancellation code will be communicated to you.
If you do not turn up at the hotel and you have not cancelled your booking, the first room night will be billed to you and the rest of the stay cancelled.
You wish to know more about the cancellation of a booking
Non-guaranteed booking: the booking is not guaranteed if you have not communicated the number of your payment card (examples: booking by telephone or directly at the hotel).
Consequences of the non-guaranteed booking: in this case, we will keep your room until 6.00 pm maximum.

Until what time will the hotel keep my room booked on the Internet?

Your booking made on the Internet, guaranteed by your bank card number, ensures the booking of your room no matter what time you check in.

NB: If you do not turn up, any guaranteed booking for the same day not cancelled before 7.00 pm (local time of the hotel's country) on the Internet or directly with the hotel, will lead to the billing of the first room night. You wish to know more about the cancellation of a booking.

I have made a booking on-line, until what time can I check in at the hotel?

See the reception times of the hotels.

Must I give the number of my bank card to make my on-line booking?

The communication of your bank card number is necessary for registering and guaranteeing your bookingon the Internet.
Don't worry, all bank information is encrypted.
To know more about the encryption protocol of our website, read below.

Is there any risk in giving the number of my bank card on your website?

No, our website is made secure by the encryption of the data.
To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred on the network, your bank details and all the information entered in the different forms are automatically encrypted.
The SSL (Secure Socket Layer) encryption system automatically encodes the data before their transmission on the network. They will be decrypted using a unique key only when they arrive on our server.
Created by Netscape, SSL is today the most widely used solution and one of the best for making transactions secure. Out of a concern to constantly offer you the most efficient tool, we are always on the alert to analyse the latest security systems which we will install as soon as they have been fully developed.
To use this system, you must simply make sure that your browser is compatible (in general, from version 3 on). All you have to do is to check if one of these pictograms appears on the bottom left of your screen (for Netscape), or bottom right (for Microsoft Internet Explorer).

Am I debited directly when I give my bank card number on your website, or do I pay at the hotel?

The number of your bank card serves to guarantee the booking of your room all the night. You will not be debited at the moment of your booking, you will pay for your stay when you check in at the hotel, unless there is a special condition mentioned in the description of the room rate and the terms of sale.
If you do not turn up, any guaranteed booking for the same day not cancelled before 6.00 pm (local time of the hotel's country) on the Internet or directly with the hotel, will lead to the billing of the first room night.
If you wish to know more about the cancellation of a booking, click here

Can I book via the Internet and then call the hotel directly to cancel my booking?

Of course!
Print out carefully and keep the page with your confirmation number; you will find on it all the details of your booking and the contact details of the hotel.

In France, you can also cancel your booking by calling the telephone number for express booking 0 892 685 685

I wish to know if there are hotelF1 hotels in a given town.

To obtain the list of hotelF1 hotels in a town:
- choose "Find on a map" on the home page of www.hotelf1.com
- click on the map of France and view our 260 hotels
- enter the town of your choice to know precisely the location of our hotelF1 hotels in this town

Click on the logos of the hotels positioned on the interactive map to book directly or display the information sheet of the hotel selected.

I wish to know if there are rooms available in a given hotel.

The booking module of www.hotelf1.com has been designed to present to you only the hotels having rooms available for the dates of your stay.
If the hotel that you desire is full up on the dates that you have chosen, www.hotelf1.com suggests that you search for another hotelF1 near your destination, or that you change your choice criteria. You can also request the list of Etap Hotel, All Seasons and Ibis hotels available at your destination site.
Vous pouvez également demander la liste des hôtels Etap Hotel, All Seasons, Ibis, disponibles sur votre destination.
NB: our website cannot give you the availabilities of a hotelF1 for a stay planned for after 250 days.

I have lost my booking number, how do I cancel my booking?

Contact directly the hotel in which you have made this booking and specify that you have booked on the Internet.

In future, so as not to lose your booking number:
- Print out the page on which it appears
- If you do not untick the option "Confirmation of booking" selected by default, you will automatically
To obtain the telephone number of a hotelF1, search for your hotel using the search engine, choose your hotel and click its name. You can then access the hotel sheet.

I wish to obtain an estimate or make a booking for a group.

To consult the terms of sale for groups and make a booking, contact directly the hotel of your choice or fill in the group request form in the “Group Service” section.